Company: YKEL Group Inc.
Address: 111 Chabanel West, Montreal, QC, H2N 1C9
Email: contact@ykelgroup.com
Phone: (450) 667-8266

At YKEL Store, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal information:

  • Contact Information: Name, email address, billing/shipping address, and phone number.
  • Payment Details: Credit/debit card information (processed securely via third-party payment providers).
  • Order Information: Products purchased, purchase history, and order details.
  • Device Information: IP address, browser type, device type, and pages you visit.
  • Cookies and Tracking Data: To enhance your shopping experience and gather analytics.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill orders.
  • To communicate with you regarding your order, returns, or inquiries.
  • To provide customer support.
  • To improve our website and services.
  • To send promotional emails or newsletters (with your consent).
  • To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third parties, including:

  • Payment Processors – to securely handle payments.
  • Shipping Companies – to deliver your order.
  • IT and Marketing Providers – for website hosting, analytics, and promotional campaigns.
  • Government Authorities – when legally required.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Recognize repeat visitors.
  • Track shopping cart activity.
  • Analyze website traffic and behavior.
  • Personalize your shopping experience.

You can control or disable cookies through your browser settings, but some site features may not function properly without them.

5. Data Security

We implement industry-standard measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption.
  • PCI-compliant payment gateways.
  • Restricted access to personal data.

However, no online transmission is ever 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at: info@ykelgroup.com

7. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Children’s Privacy

YKEL Store is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will post the revised version on this page with an updated “Effective Date.”

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

📧 Email: info@ykelgroup.com
📍 Address: 111 Chabanel West, Montreal, QC, H2N 1C9
📞 Phone: (450) 667-8266